Case Studies

In the dynamic world of healthcare and pharmaceuticals,  company embarked on a vital digital transformation journey, aiming to streamline their processes and foster greater efficiency in their Development Systems group. Facing challenges in cost management, security, scalability, and compliance, the Spotline team stepped in to engineer a transformation that would meet all the growing demands of the company.

 

Leading pharma company recognized the urgency to optimize the operating costs across various divisions such as Quality, Clinical, Data Analytics, and Medical Affairs. The goal was to craft a strategy that would reduce the costs without compromising the quality of services.

 

With a repository of sensitive data, it was paramount for the company to ensure that their managed service program was unbreachable and safeguarded against potential threats.

 

To sustain and nurture their growing operations, Pharma Company needed a managed service program that could adeptly scale, accommodating the escalating demands effortlessly.

 

Pharma company had a responsibility to align their operations with all pertinent regulations, including the support for GxP applications, safeguarding them from non-compliance repercussions.

 

 To address these formidable challenges, the Spotline team was enlisted, bringing forth a hybrid model that combined both offshore and onshore teams. This strategy was crafted to create a balance that fostered innovation, cost-effectiveness, and operational excellence.

 

Hybrid Team Structure: A collaborative effort with offshore and onshore teams working hand in hand to deliver optimum results.

 

Transformative Application Management: Engaging Spotline team to overhaul application management across multiple functional areas, fostering efficiency and innovation.

 

Flexible Project Team Structure: A fluid team structure that could support ongoing applications while simultaneously working on periodic enhancements and launching new applications.

 

 The digital transformation journey witnessed significant milestones including:

 

Improved User Experience: Users now enjoy a streamlined and enhanced experience, courtesy of a revamp in the application release management and incident management processes.

 

Operational Efficiency: A remarkable improvement in the upgrade and enhancement processes, paving the way for smoother operations.

 

Monitoring and Measurement: The introduction of a meticulous plan to gauge user satisfaction and managed service program (MSP) effectiveness, including monitoring Veeva rollouts.

 

 

The Pharma company executive encapsulated the success of the program with a ringing endorsement: 

“The Spotline team went above and beyond to help us achieve success in our rollout of the MSP program that included support for four business towers with 27 applications in a matter of a couple of months."

 

 The partnership between Pharma company and Spotline stands as a beacon of successful collaboration, bringing to life a vision of digital transformation that is scalable, secure, and compliant. Together, they have paved a pathway to a future where operational excellence is not just a goal but a tangible reality, setting a benchmark in the industry for successful digital transformation.