AP teams are spending valuable communication resources answering common inquiries regarding the procure-to-pay process. Many of these interactions can now be automated, allowing you to easily scale your support for employees and suppliers while empowering your teams to focus on critical tasks. VIMBots is a holistic solution designed to work alongside your SAP® Invoice Management by OpenText™ system to help optimize internal procure-to-pay processes.
Enable VIMBots to learn new skills specific to your P2P processes and operations.
Interact with the virtual assistant in your native language.
Interact in the moment through a familiar user interface.
Automatically create tickets and intelligently handoff support to your Shared Service Center (SSC) staff via out-of-the-box integrations.
Utilize VIMBots to quickly give invoice status to your suppliers without requiring them to call your support center.
Quickly collaborate on rejected invoices and reduce turnaround time by streamlining communication.
Configure VIMBots to effortlessly answer commonly asked questions regarding the P2P process.
Enable your users to accelerate the approval process for invoices with VIMBots.
Quickly and efficiently request address changes from suppliers to get paid faster.
AP Service Desk
Enable users to reduce AP support related inquiries involving SAP® Invoice Management by OpenText™ with instant handoffs to your support agents through service desk platforms such as ServiceNow®.