AP teams are spending valuable communication resources answering common inquiries regarding the procure-to-pay process. Many of these interactions can now be automated, allowing you to easily scale your support for employees and suppliers while empowering your teams to focus on critical tasks. VIMBots is a holistic solution designed to work alongside your SAP® Invoice Management by OpenText™ system to help optimize internal procure-to-pay processes.
Enable VIMBots to learn new skills specific to your P2P processes and operations.
Interact with the virtual assistant in your native language.
Interact in the moment through a familiar user interface.
Automatically create tickets and intelligently handoff support to your Shared Service Center (SSC) staff via out-of-the-box integrations.
Utilize VIMBots to quickly give invoice status to your internal and external teams without requiring them to call your support center.
Reduce AP Service Desk Tickets
Reduce P2P support related inquires involving SAP® Invoice Management by OpenText™ with real-time handoffs to your support teams through service desk platforms such as ServiceNow®.
Collaborate on rejected invoices and reduce turn around time by streamlining communications.
Quickly and efficiently address master data changes from suppliers to get paid faster.
Accelerate Invoice Approvals
Enable your users to accelerate the approval process for invoices with VIMBots.
Configure VIMBots to effortlessly answer commonly asked questions regarding the P2P process.